Skills for basic security services, honing deep cultivation and improving quality

Sanlian Machinery 2023 Annual After sales Training and Quality Analysis Conference

From January 4th to 5th, 2024, Sanlian Machinery held the 2023 after-sales training and quality analysis meeting. The after-sales service team of Sanlian Machinery, technical research and development team, production team, and other relevant personnel participated in the meeting. At the same time, Inovance Technology Gold Medal Lecturer was invited to provide technical reinforcement training to the after-sales team.

1、Service First, Warm Home

The members of the after-sales service team spend most of their time traveling to the production sites of customers across the country and even around the world. The convening of this meeting is aimed at improving their professional skills and service level, and bringing back the problems encountered on site and the needs of customers for in-depth discussions, in order to better meet the needs of customers and improve the quality level of company equipment.

The technical executives of Inovance Technology Co., Ltd. gave a detailed explanation of the product details of the electro-hydraulic industry in 2023 to the attending technical personnel, and once again provided a detailed analysis and explanation of the common faults and solutions encountered in the servo electro-hydraulic field, especially in the servo drive field. After sales service department director Li Yinwu immediately conducted in-depth analysis on backend faults, motor faults, and panel display faults.

2、Consolidate the foundation and empower terminals

Technology is the core of an enterprise, and quality is the soul of the enterprise. Through excellent after-sales service, the company has gained a clear understanding of customer needs and pointed out the direction for improving product quality. Through excellent after-sales service, customers have enhanced their trust and recognition in the company's technical capabilities and quality improvement capabilities. Sanlian Machinery will carefully summarize its service experience, continuously improve its service mechanism, expand its service scope, safeguard customer products, and create new achievements for product quality improvement.

On the 5th, the technical team and production team jointly participated in the quality improvement meeting. The after-sales service team presents the problems encountered by customers on site one by one to the technical design and production personnel, ranging from the rationality of the mechanical structure to the necessity of a screw. The design is demonstrated through practice, with the principle of minimizing on-site installation workload. Customer needs are brought into equipment design to further improve the quality of our block machine products.

END

Professionalism earns trust, and service creates value. The technical, after-sales, and production teams of Sanlian Machinery are the guarantee for us to provide customers with "worry free service" and "five heart service". 

we would like to express our gratitude to all employees for their contributions to the company in 2023, and also to the technical personnel who are still working outside and unable to return to the factory: You have worked hard!

Service, there is only a starting point, there is no endpoint. Sanlian Machinery has always supported the long-term development of customers with professional capabilities and enthusiastic services, committed to building a leading global leader in solid waste brick making.